Invoice Policy

Vietnam Office issues Invoices for eligible transactions based on the Order, Payment, purchaser information, and applicable tax/invoicing requirements.

Individual customers provide the invoicing information required under the applicable form.

Organization customers must accurately provide their Legal entity name, Tax identification number, Address, and other mandatory fields before the Invoice is issued.

The Invoice is linked to the Order ID, pre-VAT amount, VAT, Total payment amount, and applicable transaction information.

Electronic Invoices may be sent by Email or provided through a Vietnam Office or invoicing-provider lookup Portal/link.

After issuance, an Invoice is not directly edited. Errors are handled through the applicable Adjustment or Replacement mechanism.

Customers must submit adjustment requests with the Order ID/Invoice reference and corrected information. Vietnam Office may require supporting documentation.

A Refund or transaction adjustment may result in corresponding Invoice treatment under accounting and tax requirements.

Invoice Data is retained for periods required by applicable law and retention policies.