Payment Policy

Vietnam Office accepts only Payment methods displayed at Checkout or specified in an official quotation/contract.

Payment must be associated with the applicable Order ID or Transaction Reference for confirmation and reconciliation.

Payment Success is recorded only when Vietnam Office receives a valid result from the applicable Payment Provider/bank or payment system.

Pending Payment is not eligible for entitlement allocation. Failed or Expired Payment does not create a License/Entitlement.

If a transaction or Callback is repeated, the system must ensure that one Payment does not create multiple Licenses/Entitlements for the same Order.

Customers must not send OTPs, Passwords, Card security codes, or sensitive payment information to Vietnam Office personnel through unauthorized channels.

Transaction reconciliation is based on the Order, Payment Reference, amount, status, and Payment Provider data.