Privacy Policy

• Data scope — Depending on the services used, data may include account information, contact details, Orders, Payment status, Invoice information, License/Entitlement, Device data, Store verification data, Diagnostics, Telemetry, Support data, and information required for system operation.
• Purposes of processing — Data is processed for appropriate purposes such as providing the product, processing Orders/Payments/Invoices, granting and verifying Licenses, Activation, fraud prevention, customer support, system operation, quality improvement, and compliance with legal obligations.
• Purpose limitation principle — Data is used in accordance with disclosed purposes or applicable legal bases and is not arbitrarily used for unrelated purposes.
• Data minimization — Vietnam Office aims to process only data that is necessary and appropriate for the applicable function, transaction, security, licensing, or operational requirement.
• Data retention — Data is retained for as long as necessary to fulfill processing purposes, contractual obligations, support, security, accounting, tax, or legal requirements, and is then handled under the applicable Data Retention policy.
• Data sharing — Data is shared only with processors, service providers, Platforms/Stores, payment partners, or competent authorities where necessary and consistent with the applicable purpose, contract, or law.
• Use of Vietnam Office does not inherently mean personal data is sold — Using Vietnam Office does not automatically mean that users' personal data is sold to third parties.
• Data security — Vietnam Office applies appropriate technical and organizational measures to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure of data.
• Payment data — Vietnam Office processes or stores only payment data required by the applicable payment model. Sensitive information processed by a payment provider is governed by the provider's applicable mechanisms and responsibilities.
• License and device data — Certain technical data is processed to verify Product, Version, Platform, License/Entitlement, Device Binding or Store Entitlement, and to prevent fraud.
• Diagnostics and Telemetry — Where used, Diagnostics/Telemetry are processed within the disclosed scope and purposes, such as identifying errors, performance, stability, compatibility, or security issues.
• User rights — Subject to applicable law, users may have rights to information, access, correction, deletion, restriction or objection to certain processing, withdrawal of consent where applicable, and other related rights.
• Privacy requests — Users may submit requests through the official Privacy/Legal Contact channel. Vietnam Office may need to verify identity or authority before processing a request.
• Children and legally protected users — Privacy matters involving minors or persons requiring legal representation are handled in accordance with applicable law and policy.
• Changes to the Privacy Policy — The Policy may be updated to reflect changes in the product, law, or processing activities. The current Version and Effective Date are published with the Policy.

Privacy principle: transparent collection → purpose-limited processing → minimization → protection → controlled sharing → controlled retention → respect for user rights.