Diagnostics and Telemetry

• Diagnostic Data — May include application errors, crashes, failure codes, component status, incident timestamps, Version/Release, Platform, and technical information required to identify the cause of an issue.
• Telemetry Data — Where applicable, Telemetry may record aggregated technical metrics relating to performance, stability, response time, resource usage, features, or functional flows for product-quality assessment.
• Not the same as user document content — Diagnostics/Telemetry do not inherently include the contents of documents created or edited by users. If a support case requires a user to voluntarily provide a sample document, it is handled separately for support purposes.
• Environment Data — May include OS Version, device architecture, Application Version, Package/Release information, feature configuration, and attributes required to reproduce or analyze an issue.
• Performance Data — May include startup time, file open/save time, operation-processing time, crash state, or similar technical metrics.
• Security Data — Certain Diagnostic information may be used to detect security defects, abnormal behavior, invalid Packages, or issues affecting system safety.
• Purposes of processing — Diagnostics/Telemetry are used for Troubleshooting, performance improvement, stability enhancement, Compatibility analysis, defect resolution, Security Updates, and product quality improvement.
• Data minimization — Only data necessary for the applicable Diagnostic/Telemetry purposes is processed under the relevant configuration and policy.
• Configuration controls — Where Vietnam Office provides Diagnostic/Telemetry choices for a Platform or Version, users may manage those settings within supported product capabilities. Data required for security, licensing, or core operation may be processed independently of optional Analytics settings.
• Not used to alter License rights outside policy — Diagnostics/Telemetry do not automatically create additional usage rights or change the granted Product, Version, Platform, or Quantity.
• Retention — Diagnostics/Telemetry are retained for periods appropriate to analysis, security, support, and operational purposes, then deleted, aggregated, or otherwise handled under the applicable Data Retention Policy.

Diagnostics & Telemetry principle: collect minimally → support operation, stability, security, and quality → protect data → control retention → provide transparency according to the applicable Platform/Version.