Orders
Each Vietnam Office purchase is managed through a unique Order ID used to identify, retrieve, and link the Payment, Invoice, and License/Entitlement.
Order ID is the primary transaction reference. Customers should retain the Order ID for order lookup or Support enquiries.
An Order may contain information such as Customer, Channel, Product, Version, Platform, Quantity, Price, VAT, Total Amount, Payment status, Invoice status, and Entitlement status.
Order status reflects transaction progress, such as awaiting Payment, Payment under confirmation, Payment successful, entitlement allocation in progress, completed, cancelled, or another system-defined processing state.
Payment status and Order status are related but not identical. Successful Payment is an important condition for entitlement allocation, but the system may still need to complete subsequent processing steps.
- Order lookup — Customers may use the Order ID together with required verification information through the Order lookup area or Support Center.
An Order ID is not a Product Key and does not directly replace a License/Entitlement.
In the event of a Refund, Cancellation, or transaction adjustment, the Order is updated to reflect processing status and related entitlements may be adjusted under the applicable policy.