Terms of Sale

Terms of Sale govern Vietnam Office purchases through official sales channels, including Orders, Price, VAT, Payment, Delivery, License/Entitlement, Invoice, Cancellation, and Refund.

• Order — A transaction is processed according to the Product, Version, Platform, Quantity, price, and purchaser information confirmed in the Order.

The Order ID is a transaction reference and is not a Product Key or License.

• Price — The applicable price is the price in effect when the Order is created/confirmed or the price in a valid quotation/contract.
• VAT — Unless expressly stated otherwise, published prices exclude VAT. Checkout displays VAT and the Total payable amount before Payment confirmation.
• Payment — License/Entitlement is granted only after the system receives valid Payment Success and the Order satisfies entitlement conditions.

A transfer screenshot or purchaser statement of payment is not automatically treated as Payment Success if valid confirmation has not been received from the Payment Provider/bank.

• Delivery — Digital products may be delivered through a Download link, Store, account, Activation flow, License/Entitlement allocation, or another electronic method supported by Vietnam Office.
• License — Purchasing the product creates usage rights under the License/Entitlement and EULA; it does not transfer ownership of the software or source code to the purchaser.

Rights are determined by Product + Version + Platform + Quantity + License/Entitlement. Purchasing one Platform does not automatically grant rights to another.

• Invoice — Invoices are issued based on customer-provided information and applicable tax/invoicing requirements.
• Cancellation — Orders not yet completed or entitled may be cancelled under the Cancellation Policy. Paid Orders with allocated rights are reviewed under the Refund Policy.
• Refund — Refunds are not automatically available for all transactions and are processed only where the Refund Policy or applicable law permits.

If a Refund is processed for a transaction that has already granted rights, the related License/Entitlement may be adjusted, Suspended, or Revoked.

• Promotions and Discounts — Apply only within the published scope and validity period. Discounts do not automatically stack unless expressly permitted.

Terms of Sale principle: valid Order → transparent price/VAT → confirmed Payment → Delivery → License/Entitlement → Invoice; Cancellation/Refund is handled according to transaction status and applicable policy.