Invoice Adjustment or Replacement
If information on an issued Invoice is incorrect, the customer must submit a request through the official Vietnam Office invoicing support channel.
Customers should provide at minimum the Order ID/Invoice reference, current information, requested corrected information, and supporting verification documents where required.
Vietnam Office reviews the request and determines the appropriate treatment under current invoicing rules, including Invoice adjustment or replacement where eligible.
An issued Invoice is not simply edited in place. Any change must be traceable and processed under the applicable legal/accounting procedure.
Errors resulting from incorrect information provided by the customer may require additional time or documentation to resolve.
Invoice adjustment does not automatically change the Product, License/Entitlement, or usage rights already granted unless the underlying transaction is also adjusted.