QR Payment

1. Create Order — Select Product, Platform, Quantity, and complete purchaser information.
2. Select QR Payment — At Checkout, select QR Payment if this method is available.
3. Receive QR Code — The system displays a QR Code associated with the Order and the payable amount.
4. Scan the QR Code — Open a compatible banking or payment application, use its QR scanning function, and review the transaction information.
5. Verify the amount — Confirm the amount and recipient/Payment Provider information before making Payment.
6. Confirm Payment — Complete authorization within the banking application or payment service.
7. Wait for confirmation — Avoid closing or unnecessarily recreating the transaction while the system is awaiting the Payment result.
8. Payment Success — Once the Payment Provider confirms success, Vietnam Office updates the Order and begins the License/Entitlement allocation process.

• The QR Code must match the Order — Do not use a QR Code from another Order or an expired QR Code to pay for a new transaction.
• Avoid duplicate payment — If funds have been debited but the screen has not yet updated, customers should check Order status or contact Support before paying again.
• Pending/Failed — If the system has not received successful confirmation, the Order may remain Pending or Failed and entitlement will not yet be granted.

QR Payment principle: valid Order → transaction-specific QR → customer verifies details → Payment Provider processes Payment → Vietnam Office receives confirmation → Order is updated → Entitlement is granted.