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Licensing FAQ

How many devices can I use Vietnam Office on? — The number of devices/usage rights depends on the Quantity and License/Entitlement conditions of the purchased SKU, Order, or contract. Activations may not exceed the granted Quantity.

  • How many devices can I use Vietnam Office on? — The number of devices/usage rights depends on the Quantity and License/Entitlement conditions of the purchased SKU, Order, or contract. Activations may not exceed the granted Quantity.
  • Can a Windows License be used on a Mac? — No. Windows and macOS are separate Platform Entitlements.
  • Does a Desktop purchase include Mobile rights? — Not by default. Desktop and Mobile rights are managed separately under their respective Platform Entitlements.
  • Can I purchase multiple Platforms? — Yes. Customers may obtain rights for multiple Platforms, but each Platform requires the applicable License/Entitlement.
  • What happens if I replace my Windows PC or Mac? — For Desktop, moving to a new device must follow the Device Replacement/Device Transfer policy where eligible. Installing the software on a new device does not automatically transfer the License.
  • What if my device is lost or damaged? — The customer may request Device Replacement. Vietnam Office may require verification of the License, transaction, and device before changing Device Binding.
  • Do I need to repurchase when reinstalling the software? — No, provided that the existing License/Entitlement remains valid and Reinstall/Restore satisfies the required verification conditions.
  • Does Reinstall create another License? — No. Reinstall and Restore do not increase Quantity or create a new Entitlement.
  • Do I need to enter a Product Key after Reinstall? — Not in the standard Desktop flow. Vietnam Office electronically verifies rights based on License/Entitlement and Device Binding.
  • Can I use Vietnam Office without Internet access? — Where permitted by the Platform, Version, and License. Desktop must complete valid Activation before Offline use. Certain operations still require Internet access.
  • Does purchasing the current Version include every future Version? — Not by default. Rights to a new Version depend on Version Entitlement and Upgrade Entitlement.
  • Are Updates chargeable? — Releases within the Version Entitlement are handled under the Update policy for the current Version. A new Version outside that scope is treated as an Upgrade and may introduce new commercial conditions.
  • How do I know whether I am eligible for an Upgrade? — The Vietnam Office backend determines Upgrade Entitlement based on the current License, Product, Version, Platform, and applicable commercial policy.
  • Can Android rights be transferred to iPhone/iPad? — Not automatically. Google Play and the Apple App Store use separate Store Entitlements.
  • Does Restore on Mobile repurchase the product? — No. Restore only re-verifies an existing Store Entitlement; it does not create a new transaction.
  • Can a License be revoked? — It may be if the License/Entitlement is no longer valid or there is a basis for Suspension/Revocation under the EULA, transaction, contract, or applicable policy.
  • Can I resell my License? — Only where expressly permitted by the applicable licensing terms or contract. Purchasing Vietnam Office does not automatically grant distribution or resale rights.
  • Do I own the software after purchase? — No. The customer receives rights to use the software under the License/Entitlement; ownership of source code, technology, and intellectual property remains with the applicable rights holder.
  • What is the final basis for determining my rights? — The SKU/Order/contract, backend License/Entitlement, EULA, Software Licensing Policy, and applicable terms determine the official scope of rights.
    Licensing FAQ | Vietnam Office